Recurring questions

What are the delivery times for my order?

Delivery times depend on the period and the volume of orders I have to process. As I am a small business and I prepare orders alone, it can take between 2 and 3 business days during quiet periods, and up to 2 or 3 weeks during peak demand periods. It should also be taken into consideration that I am a business and therefore, I do not prepare orders on weekends.
I also have no control over postal delivery times.

How can I track my order?

Once you have placed an order, you will receive a confirmation email. If you cannot find it, please check your spam folder (and don't forget to check your PayPal email). When your order is ready and prepared by me, you will receive a confirmation email containing tracking information. If you have not yet received this email, it is likely that I have not yet had time to prepare your order.

I am aware that you are eagerly awaiting your order, and I want to reassure you that I am doing my best to send it to you as quickly as possible. If delays occur, it may be due to unforeseen circumstances, such as illness, a large number of orders to prepare, or problems with the printer. Thank you for your patience and understanding. Please do not hesitate to contact me if you have any questions or concerns.

What if my order is damaged?

I am sorry to hear that your order was damaged during delivery by La Poste. However, I want to clarify that I am not responsible for this situation as I have no control over La Poste's delivery services. Nevertheless, I am here to help and guide you through the steps to request a refund.

To do this, I recommend that you contact La Poste directly to file a complaint. You can also provide all necessary information to La Poste to facilitate the refund process. If needed, do not hesitate to contact me for additional information.

I would also like to emphasize that if you are kind and cooperative, I would be happy to make some commercial gestures to rectify La Poste's error. However, I also ask you to understand that I cannot be held responsible for errors made by La Poste.

Finally, I want to point out that some orders may be damaged due to the unsuitability of your letterbox size. In such cases, it is important to take the necessary precautions by choosing delivery with a signature to avoid any mishaps.

Thank you for your understanding, and I hope we can find a satisfactory solution for you.

What if I don't like my order after all?

All textile creations are made on a case-by-case basis, hence the lead time. If you do not like your order, you can return it to us at your own expense to the following address:
KAEVANE
199 RUE DE LA POSTE
01310 BUELLAS
FRANCE

After discussion with customer service (kaevane.sav.boutique@gmail.com) you have 14 days to return it to us.

A refund will be made upon receipt of the order and after inspection. The garment must be clean and undamaged. The Kaevane team reserves the right to refuse a return if it is not compliant.

What if the size doesn't fit me after all?

All textile creations are made on a case-by-case basis, hence the lead time. If the size does not fit you, contact our customer service (kaevane.sav.boutique@gmail.com). We will be happy to re-create the product in a more suitable size and send it back to you. However, this will only happen after the initial product has been returned, at your expense, to the following address:
KAEVANE
199 RUE DE LA POSTE
01310 BUELLAS
FRANCE

Please note that the return of the new creation is also at your expense, so please check the sizes carefully before ordering or wait for a convention to try it on directly.